Managing Equality and Inclusion in Customer Facing Services

equality impact assessment training course

According to research, the average person who receives a "bad service" experience tells at least nine others about it. 13% of complainants relate their experience to more than 20 other people.

Good customer care matters. Dissatisfied customers spread the bad news and undermine your business, which ultimately reflects on your organisationís profile and reputation.

This course focuses on ensuring that customer facing staff effectively deliver on equality for your organisation.


Course Dates

We have no current plans to run this as an open course.

We can deliver this course in-house on your own business premises. Please contact us for more details




equality & diversity UK  Equality & Diversity UK


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Equality and Diversity UK

T: 0161 763 4783    M: 07540 123 564    E:

Equality and Diversity UK are a specialist training company focusing on equality and diversity in the private, public and voluntary sectors.  We provide training courses, seminars, resources and we run the Equality and Diversity Network. Take a look at the evaluations we have received