Managing Equality and Inclusion in Customer Facing Services

equality impact assessment training course

According to research, the average person who receives a "bad service" experience tells at least nine others about it. 13% of complainants relate their experience to more than 20 other people.

Good customer care matters. Dissatisfied customers spread the bad news and undermine your business, which ultimately reflects on your organisation’s profile and reputation.

This course focuses on ensuring that customer facing staff effectively deliver on equality for your organisation.

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Course Dates

We have no current plans to run this as an open course.

We can deliver this course in-house on your own business premises. Please contact us for more details

Booking Form

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Notes/Special Requirements
Terms and Conditions This booking constitutes a legally binding agreement. If you have not heard from us within 7 days prior to the event please contact Registrations on 0161 265 3420. Cancellations notified more than four weeks in advance of the Conference will incur no charges. Cancellations made less than four weeks before the event will be charged in full. Substitutions will be accepted right up the date of the event. We will not be held liable for the non-arrival of registration information. For booking information please email: enquiries@equalityanddiversity.co.uk or telephone 0161 265 3420. Event Programme and address will be sent on receipt of completed booking form. Thanks you for undertaking your staff development training with Equality & Diversity UK. We hope you will find this event enjoyable and useful

Equality & Diversity UK

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Equality and Diversity UK

T: 0161 265 3420 M: 07540 123 564 E: enquiries@equalityanddiversity.co.uk

Equality and Diversity UK are a specialist training company focusing on equality and diversity in the private, public and voluntary sectors. We provide training courses, seminars, resources and we run the Equality and Diversity Network. Take a look at the evaluations we have received

Managing Equality and Inclusion in Customer Facing Services

Booking Form

LATEST NEWS

Enquiry Form