Disability in Goods, Services and Facilities Booklet
This Disability Awareness booklet is for organisations providing goods and services and is suitable for anyone at management level who wishes to learn more about their responsibilities regarding disability in the provision of goods, services and facilities.
Contents
Introduction
Equality Act 2010
What is a disability?
Types of disability
Disability UK statistics
Management best practice:
Section re-cap
The Equality Act and how it protects people with disabilities
The different types of disability discrimination
Direct Discrimination
Indirect Discrimination
Harassment
Victimisation
Failure to make reasonable adjustments
Discrimination arising from a disability
Justifying Discrimination
Disclosing a disability
Reasonable adjustments
What is meant by reasonable?
Management best practice:
Section re-cap
Creating an Inclusive Environment
The importance of having an Equality Policy
Disability etiquette and appropriate language
Customer responsibilities
Social Inclusion Audit
Management best practice:
Section re-cap
Delivering an accessible service
Employing or deploying third parties to deliver a service for you
Website accessibility
Event management
An Access Statement
Management best practice
Section Re-cap
Health and Safety
Health and safety for customers with disabilities
Risk assessments
Fire safety and evacuation procedures
Emergency evacuation including Personal Emergency Evacuation Plans
Management best practice:
Section re-cap
Price: £15
