Race, Faith and Diversity Training Course
A practical course supporting staff and managers to understand race, faith and diversity, deliver culturally sensitive services, and meet the needs of ethnically diverse communities.
A practical course supporting staff and managers to understand race, faith and diversity, deliver culturally sensitive services, and meet the needs of ethnically diverse communities.
This Race, Faith & Diversity Training Course helps staff and managers strengthen their understanding of race, religion/belief and cultural diversity in today’s workplace. Delegates explore how race is defined within the Equality Act 2010, including colour, nationality and ethnic or national origins, and examine how these characteristics shape lived experiences. The course provides practical guidance on culturally sensitive service delivery, reducing bias, tackling discrimination and fostering positive relationships between diverse groups. Through interactive learning, real‑world scenarios and reflective discussion, participants gain the confidence to meet the needs of ethnically diverse communities and contribute to a fairer, more inclusive organisational culture.
Race is a protected characteristic covering an individual’s race, colour, nationality and ethnic or national origins. Understanding these distinctions is essential for creating fair, respectful and culturally aware workplaces.
These scenarios help delegates explore practical situations where race, faith & diversity considerations play a crucial role in workplace behaviour, decision‑making and service delivery.
A colleague repeatedly mispronounces a team member’s name despite being corrected several times. The team member feels dismissed and uncomfortable.
Discussion prompts:
A manager unintentionally stereotypes a staff member’s cultural background when allocating tasks, assuming they will “naturally be good” at certain duties.
Discussion prompts:
A service user expresses discomfort because staff did not consider their religious needs when scheduling an appointment.
Discussion prompts:
Understanding race, faith & diversity is not simply about recognising protected characteristics; it is about developing the confidence to respond thoughtfully and proactively in everyday workplace situations. Many organisations now recognise that cultural awareness is essential for building trust, improving communication and strengthening relationships with both colleagues and service users. Delegates are encouraged to reflect on how their own assumptions, habits and decision‑making processes may be shaped by unconscious bias or limited cultural exposure. By exploring real‑world examples and discussing practical adjustments, participants begin to identify opportunities to create more inclusive interactions, challenge inappropriate behaviour and anticipate diverse needs. This reflective approach helps staff move beyond compliance and towards meaningful, values‑driven practice that supports fairness, respect and positive engagement across all communities.
These modules outline the key learning areas covered throughout the Race, Faith & Diversity Training Course.
Core concepts of race, faith & diversity delivered through interactive discussion.
Real-world strategies for culturally sensitive service delivery.
Exploring bias, attitudes and behaviours through guided reflection.
Understanding duties under the Equality Act 2010 & PSED.
The course introduces the Equality Act 2010 and explores each protected characteristic, helping delegates understand how discrimination can occur through behaviours, language, attitudes, conscious and unconscious bias and organisational culture.
Delegates examine good EDI processes, practices and policies, gaining practical insight into how to promote a fairer, more accepting and more diverse working environment.
The training helps you to:
Specific learning aims include:
The course is delivered as a 1‑day workshop using a blend of interactive methods, group exercises and facilitated discussions. Delegates are encouraged to reflect on real‑world scenarios, share experiences and apply learning to their own organisational context.
All our courses are tailored to ensure the training reflects your organisation’s goals and priorities.
The course can be delivered face to face or online, via Zoom or Teams.
Please note: the half-day rate is not always available for face-to-face sessions.
Over 25 years' experience delivering equality, diversity and inclusion training, consultancy and professional development.
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